Order changes & returns

Contact us about your order

Send your order number, a description of the issue and photographs where helpful. Do not include payment card details or passwords. We will review the request and explain the next steps before you send anything back.

Damage or an incorrect product

Keep the coffee, packaging and delivery label while the issue is reviewed. Please contact us promptly after discovering a problem so we can check the order and the delivery circumstances.

The appropriate resolution depends on the issue and your applicable consumer rights. We will confirm any replacement, return instructions or refund arrangement in writing.

Changing your mind or a personalised order

If you want to cancel, change the grind or amend a personalised label, contact us before preparation begins. A change may not be possible once the coffee has been prepared or dispatched.

Please obtain return instructions before posting coffee back. Any costs or conditions for a voluntary return will be explained before you agree to it. This information does not remove rights that apply under relevant consumer law.