Shipping & handling

Check your destination first

Choose a supported country and enter your delivery area at checkout to receive a shipping quote. If your destination is not listed, contact us before ordering. International, bulk and unusual delivery requirements need a tailored quote.

All online prices and checkout totals are in US dollars (USD). Your bank may apply a conversion rate or transaction fee.

Your shipping quote

The shipping charge is shown separately from the coffee price before you place an order. Quotes depend on the configured destination and package-weight band. Changing the delivery area or your basket requires a new quote.

Any free-shipping offer applies only where it is included in your checkout quote. Do not assume that a domestic offer applies to international or wholesale orders.

Preparation and delivery

A roasting estimate is not a guaranteed delivery date. Preparation, carrier availability and the destination affect the final timing. For a time-sensitive order, ask us to confirm feasibility before paying.

For international enquiries, we will discuss the shipping service and the treatment of import charges in your written quotation. Please do not send payment for an unconfirmed delivery arrangement.

If something goes wrong

If a parcel arrives damaged or contains the wrong coffee, keep the packaging and contact us with your order number and photographs. We will review the issue and explain the available next steps.

To request a cancellation or an address change, contact us as soon as possible. Availability depends on whether preparation or dispatch has begun. See our returns information for more detail.